FAQ
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About IPTV
What is Z-IPTV?
Z-IPTV is a streaming platform that offers a variety of TV channels and movies. It is designed to provide a seamless viewing experience with features such as parental controls, personalized recommendations, and offline playback.
Is Z-IPTV legal?
Yes, Z-IPTV is legal. It operates within the confines of copyright law and has obtained the necessary licenses required to transmit the content it makes available.
How to use Z-IPTV?
To use Z-IPTV, visit the official website and follow the subscription process. You'll need to provide some basic information like your email address and the plan you want to subscribe to. Once your selection and payment are complete, you will be able to use and start exploring the platform.
What devices can I use to access Z-IPTV?
Z-IPTV can be accessed on a variety of devices, including smartphones, tablets, smart TVs and set-top boxes. You can also access the Platform on your computer using a web browser.
How do I change my subscription plan on Z-IPTV?
To change your subscription plan on Z-IPTV, you need to enter our official website and contact our service staff on the official website or send us an email to send your request to change the package. We will respond after receiving your request. We will process it for you as soon as possible. Generally, the processing time does not exceed 6 hours.
Can I use Z-IPTV offline?
Yes, Z-IPTV allows you to download content for offline viewing. To do this, you need to enable the "Offline Mode" feature in your account settings. Once completed, you can download the content to watch later even without an internet connection.
How to report a problem with Z-IPTV?
If you encounter any issues while using Z-IPTV, you can report it to the support team. You can do this by clicking on the "whatsapp" icon button in the lower right corner of the screen and selecting "report a problem" via whatsapp. There, you can describe the problem you are experiencing and provide any relevant details.
Can I use Z-IPTV to stream content on multiple devices at the same time?
Yes, Z-IPTV allows you to stream content on multiple devices simultaneously. To do this, you need to create a profile for each device you want to use and log into each profile separately. This will enable you to access the Platform on multiple devices at the same time.
How do I cancel my Z-IPTV subscription?
To cancel your Z-IPTV subscription, please enter our official website and contact our service staff or send us an email. There you can send your unsubscribe request. We will assist you with this and when it is complete, your subscription will be canceled and you will no longer be charged.
Is Z-IPTV safe?
Yes, Z-IPTV prioritizes security, using state-of-the-art encryption technology to protect your personal information and streaming activities. Additionally, the platform is regularly updated to ensure it remains secure and protected against potential threats.
Can I buy IPTV if I'm not considering satellite service?
IPTV delivers international programming to your TV via the Internet, so no satellite dish is required. Additionally, to use, you need a broadband Internet connection of at least 4.0 Mbps or higher.
Can I use my subscription on multiple devices?
Please note that one subscription can be used on multiple devices in addition to MAG devices, but you can only watch on one device at a time.
Can I use IPTV in my apartment?
Yes, IPTV is great for apartment dwellers! IPTV will work wherever there is high-speed internet, including apartment complexes or high-rise buildings, or as a replacement for satellite TV dishes that cannot be installed at home. Travel frequently? Watch your favorite shows anytime, anywhere or at a temporary destination with IPTV.
Does my subscription start immediately after payment?
Your subscription starts from the moment you receive your activation voucher in your email. For example: David subscribed for 3 months on the evening of February 1st and received the activation voucher at 00:10 on February 2nd. David's subscription starts at 00:10 on February 2nd and lasts for 3 months.
How to get playlist URL on SIPTV app?
Unplug the TV and router, wait for 1 minute, and then re-upload the M3U file or m3u link to the SIPTV website, and the problem should be solved. Note: Please use the Delete playlist option before trying to add the playlist again.
Do you have a TV Program Guide EPG (Electronic Program Guide)?
Yes, we have an Electronic Program Guide (EPG). NOTE: EPG is not available in all channels/countries.
How do I check my internet speed and quality?
Please use the speed test servers below to test your internet connection multiple times per day. This will give you a good overview of the overall internet speeds available. A stable 16 Mbps is the minimum requirement. https://www.speedtest.net/
How much bandwidth does IPTV streaming use?
Our service uses the latest H264 technology to provide the best compression and quality. The size of IPTV streams is approximately 8 Mbit. However, when switching channels, the H264 protocol may jump slightly to start displaying the image, which is why a minimum internet connection speed of at least 16 Mbit is required, while HD channels require 30 Mbit.
What are the differences between the different IPTV services you offer?
Our IPTV service offers channel selection customized for different countries. For example, UK IPTV subscription offers channels from the UK, US, Canada, as well as sports, PPV and international channels. Indian IPTV subscription offers channels from India, UK, US, Canada, as well as sports and international channels. In short, every IPTV subscription is customized and designed to provide the best channels for a specific country or region.
What kind of network speed is required for IPTV?
For the best viewing experience, we recommend an internet download speed of at least 25 Mbps for HD IPTV streaming, and 50 Mbps for 4K Ultra HD IPTV streaming. However, 10Mbps connection speeds should be enough for SD streaming. You can test your internet speed at www.speedtest.net.
How many connections can I use simultaneously?
Our IPTV subscription allows you to use up to 2 simultaneous connections on different devices and locations.
Do you provide a channel list?
Yes, we provide channel lists with every IPTV subscription. You can find a list of channels on their respective product pages.
How do I pay for my IPTV subscription?
We accept PayPal, credit cards, Bitcoin, and various other cryptocurrencies as payment methods.
Do you offer any trials?
Yes, we offer a 12-hour free trial. This way you can test our IPTV service before purchasing.
How do I set up IPTV on my device?
We provide detailed setup guides for a variety of devices, including Android TV boxes, smart TVs, iPhone/iPad, Android phones/tablets, Mac/Windows, and more. You can find these guides in the tutorials section of our website.
Get URL to check playlist Nr1 on SIPTV app?
Unplug your TV and router from the wall, power off for 1 minute and upload your M3U file or m3u link to the SIPTV website again, this should fix the problem.
About the reseller
What does IPTV reseller mean?
An IPTV reseller is a person who obtains an IPTV panel to create and sell IPTV subscriptions to their customers. Through the IPTV panel, they can create 1-month, 3-month, 6-month and 1-year IPTV subscriptions. At the same time, we also provide complete technical training and other services for agents to help you successfully launch your business.
What are the advantages of becoming an IPTV reseller?
The advantages of becoming an IPTV distributor include: high profit margins, low operating costs, scalability, customization, competitive advantages, long-term growth potential, diversification, increased efficiency, improved customer experience, and future reliability.
How does IPTV panel work?
IPTV panels work through something called Credit Points (CP). Credits are used to activate IPTV subscriptions.
What additional information do IPTV resellers need?
There is no monthly point limit and you can purchase at any time. Additionally, your existing subscriptions will remain in effect until their expiration date.
What functions does the IPTV panel have?
IPTV panel features include selecting/deselecting categories and customizing subscriptions as per the customer's needs. In addition, IPTV resellers can create M3u trials and MAG trials as long as the server supports the IPTV trial function.
What is the cancellation fee for IPTV resellers?
There are no exit fees for IPTV resellers. Additionally, your existing subscriptions will remain active until their expiration dates.
About after-sales
Does my subscription take effect immediately after I pay?
Subscription will be active from the moment you receive activation credentials in your email.
How to install your IPTV on Android?
There are many IPTV apps available on the Play Store, but in this tutorial, we will use the “IPTV” app. You can download the app from the Play Store, but I've included the download link below.
How to install your IPTV on iOS?
If your device is jailbroken you can use KODI; if not jailbroken you can use this app GSE SMART IPTV or IPTV as explained in the ANDROID section.
How to install your IPTV on KODI?
Open Kodi. Select "System". Select "TV" (or "Live TV" if you are using a version below 15.2, if so, please consider updating). Select "General". Select Enable. You will now see a pop-up window informing you that the PVR client is not enabled. Select OK. Scroll down and select "PVR IPTV Easy Client". Select Enable. Select "Configure". Select "M3U Playlist URL" in "General" and enter the URL link provided in your membership area. Select "OK" to restart Kodi. On your home screen, you should now see "TV" (or "Live TV" in the case of older versions of Kodi). Open it and you can see the list of live channels.
How to install your IPTV on MAG?
Leave your Mac address in the order notes. Enter our URL PORTAL on your Mag. URL Portal example: http://Z-IPTV.com
How to install your IPTV on your smart TV?
To install our IPTV channels on your Smart TV, you need to download the Smart IPTV app (Z-IPTV) and follow the steps on their website https://z-iptv.com/. Alternatively, you can still use the IPTV app as explained in the Android section.
What if some channels sometimes freeze, buffer, or don't work?
While our servers are mostly stable, sometimes some channels freeze or don't work for various reasons, but this is not permanent. Our expert engineers are always working hard to fix them. Most of the time, these issues are temporary for the following reasons: Customer internet fluctuations. Issues with the box/app/customer setup. There is a problem with your ISP. The channel is closed from the server side. Server updates/restarts on our side (necessary for weekly performance maintenance).
I'm getting a black screen on all channels, what should I do?
If you are using a set-top box such as MAG or AVOV and have just set up your device using our service, you will need to hard reset your device. Simply power off the device, unplug the power cord and plug it back in. For Kodi, you need to clear your cache. If unsuccessful, try reinstalling Kodi itself.
My account cannot be used, what should I do?
First, check your network connection, restart your router and device, and try again. Secondly, if your internet connection is stable, check if your account is being used on another device. Because you can view on more than 1 device at the same time.
My channel is buffering, what should I do?
Sometimes, you may experience buffering issues due to slow internet speeds or heavy network traffic. Cause: The most common cause of buffering is a slow internet connection. This could be due to slow internet speeds or bandwidth being taken up by other users in your home. Workaround: Connect directly to your router using a LAN (Ethernet) cable or powerline adapter. If that doesn't work, try moving the box closer to the router. Change your WI-FI channel to avoid interference with nearby devices. If you encounter buffering, press "Pause" for 10-15 seconds and then continue, in most cases this will eliminate the need for buffering.
Is my channel not working?
We are committed to providing you with a high level of service at a very good price. So please keep that in mind first. If a channel fails, we will do our best to restore service. Before reporting a channel issue, please use the following guidelines: Stop and wait a few minutes. We reboot and switch channels when needed. The channel may be restored. Does this problem occur on all channels? If so, you need to check your own equipment. Restart your device and wait 30 seconds before turning it back on (set-top box, Android box, router, cable modem). Make sure you are connecting the device using a LAN (Ethernet) cable and not via Wifi. Are your equipment specs powerful enough to handle HD live streaming with ease?
Is my m3u link not working?
If the link is not working, always check the link using VLC software on your computer. If the link works, it means the problem is on your side. When entering the M3U link, make sure you do not enter any spaces and that you are not using your M3U link on another device. If after troubleshooting the link still doesn't work on your computer, please contact us.
Where is the channel list?
Our website lists almost all channel lists, if you need a complete and detailed channel list, please contact us and we will help you
Why can't my account be used on the MAG box or STB emulator?
Is the MAC address you provided correct? Does your internet speed meet the recommended minimum requirements—at least 8 Mbps or higher for HD channels? Are your devices connected via Ethernet, or wirelessly (WiFi or mobile data)? An Ethernet connection is always faster and more stable; use Ethernet if you can. Are your device specs powerful enough to handle HD live streaming with ease? If you're using an STB emulator, have you followed our guide to setting up an Android STB emulator? If you are using an STB emulator, have you tried clearing the app's cache and restarting the device? If you are using a MAG box, have you tried restarting the device? if
Do you have an agent program?
Yes, we offer IPTV reseller plans at the most competitive prices. We also provide our dealers with complete technical support. At the same time, we also provide dealers with a complete management backend to facilitate you to send trial codes to your customers, manage your customers' subscriptions and other issues. To purchase a reseller plan, you can view our IPTV reseller packages and prices.